Terms of Service | InsightSerenity

These Terms of Service ("Terms") govern your use of InsightSerenity's website and services, operated by Emmanuel Oyemosu ("we," "our," or "us"). By booking a consultation, engaging our services, or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services

InsightSerenity provides professional technology consulting and development services including, but not limited to: technology strategy, data science, AI and automation, data engineering, business intelligence, software systems development, cloud systems, and related consulting services.

All services are delivered remotely unless otherwise agreed in writing

Scope of work is defined in a written proposal or service agreement before work begins

We reserve the right to decline projects that conflict with our values or expertise

Free 30-minute Discovery Calls are provided as-is, with no commitment on either party. Detailed technical architecture, blueprints, code, and formal recommendations belong in a paid engagement

2. Payment Terms

Final payment terms are documented in the applicable proposal, statement of work, or service agreement. Standard project structures are:

Projects below $5,000: 50% due at signing or kickoff; 50% due before final handoff.

Projects from $5,000-$25,000: 50% kickoff, 25% at an agreed midpoint or milestone, and 25% before final handoff or production completion.

Projects above $25,000: Custom milestone or monthly billing schedule; a common starting structure may use 30% kickoff followed by milestone or monthly progress invoices.

Out-of-scope advisory or time-and-material work: May be estimated from a $150/hour internal baseline when applicable, but project/value-based pricing remains the default.

Standard project milestone invoices are Net 7. Deposits and kickoff payments are due before work begins. Net 15 or Net 30 may be approved in writing for established organizations whose procurement or accounting process requires longer payment terms; extended terms are not automatic.

Past-due balances may incur a finance charge of 1.5% per month or the maximum amount permitted by applicable law, whichever is lower, only when properly disclosed in the signed agreement or invoice terms. A five-business-day grace period applies. InsightSerenity may pause work when material invoices remain unpaid. Legal review is recommended for jurisdiction-specific enforcement.

3. Cancellations & Refunds

Discovery calls: Free to cancel or reschedule by email or phone

Project deposits: Non-refundable once work has begun; fully refundable if cancelled before work commences

Coaching sessions: Cancel or reschedule at least one business day in advance for a full credit; late cancellations may forfeit the session fee

Completed deliverables: No refunds are provided for delivered and approved work

If you are unsatisfied with a deliverable, please contact us within 5 business days of delivery. We will work to resolve the issue through revisions or a partial credit at our discretion.

4. Intellectual Property

Unless otherwise agreed in writing, the following terms apply to intellectual property created during engagements:

Upon receipt of full payment, clients receive full ownership and rights to all custom deliverables (code, data models, reports, designs) created specifically for their project

We retain the right to use generalized methodologies, frameworks, and non-proprietary knowledge from any engagement in future work

We retain ownership of all coaching materials, frameworks, templates, and content developed by InsightSerenity; clients receive a personal, non-transferable license to use them

All content on this website — including text, design, and code — is the property of InsightSerenity and may not be copied without permission

We may request the right to showcase non-confidential work in our portfolio. Clients can opt out of this by notifying us in writing before project completion.

5. Confidentiality

We treat all client information as confidential. We will not disclose your business data, project details, or personal information to third parties without your explicit consent, except as required by law. Clients are equally expected to keep any proprietary tools, methodologies, or pricing information shared by InsightSerenity confidential.

A mutual NDA can be provided upon request for sensitive engagements.

6. Limitation of Liability

To the maximum extent permitted by law:

InsightSerenity's total liability for any claim arising from services shall not exceed the total fees paid by the client in the 30 days prior to the claim

We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business opportunities

AI consulting services are advisory in nature; clients are solely responsible for decisions made based on AI strategy sessions and recommendations

We do not guarantee specific business outcomes, revenue growth, or technical results from any engagement

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

7. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Houston, Texas, under the rules of the American Arbitration Association.

8. Contact & Updates

Questions about these Terms? Contact us:

Emmanuel Oyemosu — InsightSerenity

Email: emmanuel.ao@outlook.com

Phone: +1 (346) 383-9529

We reserve the right to update these Terms at any time. Continued use of services after updates constitutes acceptance. Material changes will be communicated directly to active clients via email.